Last year when we traveled to Ohio we stayed at the Best Western Hotel in Strongsville. The hotel was fine. Our only problem with it was that they had no room safe, so we had to carry our passports and other valuables with us whenever we left the room.
When I looked at Hotels.com to book a room for this trip, the hotel description of the Best Western said that there was a safe at the front desk. So, I thought, "OK", and I went ahead and made reservations for our trip. We stayed at the hotel for the first two nights, and then we spent three nights at the home of friends. We then returned to the Best Western for the rest of our time in Ohio.The room for our first two nights was not very clean. There were crumbs on the floor and stains on the sheet and pillowcase. You could not open the faucet of the bathroom sink without banging against the lighted, glass frame of the mirror. (See photo below.) Someday, someone is going to end up cracking that glass frame. I asked the young woman at the front desk about putting our valuables in the safe. She was clueless, so, once again we ended up carrying our pouches with passports, extra cash and cards around our necks everywhere we went. The next day when we returned from running errands and having lunch with a friend, housekeeping had not made up the room.
Three days later, when we returned to the hotel, we had a different room on a different floor. This room looked clean. And the bathroom mirror had been properly hung, several inches higher. so that the faucet handle did not knock against the frame. I thought that this room was going to be all right.
The next night, when we returned to our room around 10 PM, the room had not been made up. I looked at the card with hotel information and read that the rooms are cleaned every five days. Certainly, we don't need clean towels and fresh bed linens every day. That's a waste of water. However, I would expect housekeeping to make the bed, empty the wastebaskets and check to see if we need toiletries. We did in fact need toilet paper, so I went down to the front desk. The young fellow did not know where the toilet paper was stored, but he said he would bring a roll up to our room (which he did several minutes later). I told him that I would like housekeeping to come the next day.
The next morning, by the elevator, someone had spilled pop, and the floor was sticky. Two days later, the floor still had not been mopped. I went to the front desk and asked about housekeeping. The night employee had not put us down. I explained that all we needed was to have the bed made, the wastebaskets emptied and fresh toiletries put in the bathroom. She said she would just put us down for a full cleaning. I thought, fine. I was not going to pursue it. When we returned to our room in the evening, housekeeping had been there. The wastebaskets were empty, and fresh towels (which we really didn't need) were in the bathroom. However, she left the towel I had used hanging on the bathroom door. She had not given us any more toiletries, and she had not made the bed.

That night, I wanted to do some laundry. I had a supply of quarters, and I went to reception to buy some detergent. The same young man said that they were all out. "When will you have some?" I asked. "I couldn't tell you," he said. So, I had to buy some laundry soap at the supermarket. When I got around to washing clothes, it looked as if the laundry room floor had not been swept for a month.Next day, around noon, before we went out for the day, the internet went out. When we returned around 10:30 PM, it still was not working. I went to the front desk again. A different young man said he would have housekeeping reset the Wi-Fi. OK, since when is housekeeping in charge of the internet? Next morning the internet was still not working. As we left for breakfast, I told the gentleman at the desk about it. This fellow, an older employee that I remember from last year, seems to be the only one who knows what he is doing. He immediately called maintenance (not housekeeping!). When we returned to the room after breakfast, the Wi-Fi was working. And so I was able to work on the blog once again.
We still have several days left here, and who knows what further problems we will encounter.
It is amazing how quickly this hotel has gone downhill. Needless to say, the next time we travel to Ohio, we will NOT be staying here.