Tlalpujahua

Tlalpujahua

Friday, September 2, 2016

The War with my Computer Continues - UPDATED

Just when I thought that I was getting used to my new computer (although I still hate Windows 10), the war has started anew.

I have a Corel Video Studio program which I use to make DVDs of my travel pictures and videos.  I sorted through all my pictures of Switzerland, and selected the ones that I wanted for the DVD.  I also ripped a couple of CDs of traditional Swiss music that I had bought there to use as background music for the DVD.  I went to the Corel program and made a slide/video show, but when I tried to burn a disc, I got an error message that there was not enough space on my drive. 

I should mention that the Windows operating drive on my brand new computer is almost full.  Windows 10 contains so much crap that I don't want or need.  I have gone through and uninstalled a bunch of apps, but most of the stuff cannot be uninstalled.  I have adjusted the computer settings so that all new downloads, pictures, documents, music, etc. are saved in the Data Drive which still has nearly a terabyte of free space.

I went to the Corel website and to get the phone number for support.  I called but you can't speak with a person!  You are referred back to the website to a "live chat" with support.  I did that, and the person asked me what version of the video program I have.  He said that it is not compatible with Windows 10, and said that I needed the latest version of the program.  I purchased that version online, and electronically uploaded it to the Data Drive. 

I still was unable to burn a disc of my slide show.  Back to the "live chat" on the Corel website.  I explained the situation, and the person said he would refer my problem to tech support.  (What?  The person I am chatting with is not a "tech" person?!)  He said I would receive an answer via email.

It wasn't until the next day that I received an email.  I was asked if I had uninstalled the old video program.  I said that I had not.  After a while I received an email saying that I should uninstall both the old and the new programs, and then reinstall the new one.

I did that.  After reinstalling the new program, I gave it a trial run.  I made a short project of just a half dozen pictures, and then attempted to burn it onto a disc.  No problem.  I thought that the problem was solved.  But then I tried once again to create my slide program of over 200 photos and videos of Switzerland.  The program would not even let me upload the photos... said there was not enough space.  I looked at the settings for the program and saw that the projects were being sent to the nearly full operating drive.  I tried to change the destination to the data drive, but it wouldn't let me.  I went back to "chat" on the Corel website, and explained what was going on.  Once again, I was told that the problem would be referred to a "tech" person, and that I would receive an email.

I really didn't expect to hear back from them today, but this evening I received an email.  "You need at least at least 6 gigabytes for optimal performance...blah, blah, blah", but he never addressed my problem.  I sent a reply stating the problem again, and I am sure that I won't hear back from Corel until tomorrow.  And I not optimistic that the answer will help me.

I guess I am going to have to bite the bullet, and shell out the money for a computer person to come to the house and sort all of this out!

UPDATE:  Well, in spite of a lack of help from Corel Support, I won the battle.  I found a setting where I could direct the pictures I wanted to import to my data drive instead of to my operating drive, and I was able to do my project.  However when I went to burn a disc of the finished product I once again got an error message saying that I did not have enough space.  I realized then that I could select where I wanted to save the project.  I changed the setting to the data drive, and I was finally able to successfully burn the disc.  I now have a DVD of my trip to Switzerland!  Next I will work on my pictures from Norway.

I think I have figured out the big problem with Windows 10.  I was talking with a friend who knows more about computers than I.  He said that on every computer he has ever had the operating system is on drive D, and C is the data drive for storage.  On this computer it is just the reverse.  My video program wanted to store my work on the crowded operating drive.  I have to be sure to always change the settings so that everything goes to the other drive.       


6 comments:

  1. Three words: Mac In Tosh. I thought I'd try out a Dell one time, and I went through the same thing. It's very disrespectful of the manufacturer to cram so much crapware on the hard drive. Apple doesn't do that!

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    1. That is something to keep in mind the next time I buy a computer. I would assume that my paint shop and video programs have versions for Macintosh. However, would the files with thousands of travel pictures and videos, as well as documents be compatible? That would be my biggest concern.
      Thanks for commenting.

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    2. You should consider uploading everything to Flickr or something similar A "cloud" backup is prudent.

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    3. I do have an external backup, but even if I used Flickr or something, would it then be compatible with a Macintosh?

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  2. Just be glad the computer people aren't making cars. If that were the case, some years they'd decide to put the steering wheel in the back seat, change which turn signals flashed when you pushed the lever down, and hide all the controls behind things that didn't look like panels you could operate.

    Those cars would be beautiful and impossible to drive, at least impossible to drive if you weren't part of the original design team or part of the industry.

    I'm still trying to figure out why Apple decided to change the direction you swipe on the iPhone for various things from one direction to the other. And if I could ever find the person who decided to do that, I think I'd punch him, or at least give him a stern lecture about the difference between mere change and improvement.

    Saludos,

    Kim G
    Boston, MA
    Where at least the one-way streets still go the same way as before.

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    1. Hi Kim,
      That's a good analogy. I really dislike Windows 10. I never had so many problems with Windows 7 on my previous computer.
      Well, at least I don't have to worry about figuring out an iPhone. LOL
      So are you back in Boston for the time being?
      Saludos,
      Bill

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